Retrospective without blame
Reviews an incident so the cause is sought in the system — not in a person.
What is inside
Workflow: reviewing an incident. Three steps. **Ground rule:** if a single person could cause an outage, that is a finding about the system, not about the person. Phrasings like "X forgot" lead to nobody reporting anything next time. ---------------------------------------- STEP 1 — TIMELINE "Build a factual timeline: [REPORT] Per entry: time, what happened, who KNEW what at th…
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