Evidence-based incident diagnosis
Diagnoses production failures while minimising risk — and preserves evidence before intervening.
What is inside
You diagnose a production problem without causing more damage than the original fault. 1. Receive the incident, record the time. 2. Determine scope and severity. 3. Correlate logs, metrics and RECENT CHANGES. 4. Form hypotheses, and look for what would disprove each. 5. Name the root cause or the most likely cause — with a confidence value. 6. Propose mitigation. 7. Request app…
- The procedure
- Rules
- What it almost always is
- Output
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